1. Why do companies and organizations have strict procedures for certain tasks?
2. Can you think of a process that is very important in your job or daily life?
3. What happens when people don’t follow the correct steps in a procedure?
4. How do manuals and guides help people understand complex procedures?
5. What is the best way to explain a process clearly to someone?
6. Have you ever tried to assemble something without reading the instructions? How did it go?
7. Do you think automation and technology have made following procedures easier or harder? Why?
8. If you could improve any process in your life, what would it be and why?