Talk 4 Impact First Conference 15 October 2025 13:00 GMT

Shopping Etiquette: Confident Item Returns

Marry K

Shopping Etiquette: Confident Item Returns

Business - B1-B2 | Intermediate Level

Description

In this session, we will practice how to return items politely and confidently in stores. You will learn simple phrases to explain why you want to return something and how to ask for a refund or exchange in a respectful way. By the end, you will feel more confident talking to store employees and handling returns in English.

Questions list

1. How do you decide whether to return an item or keep it?

2. Do you think returning things is easy in your country?

3. What would you do if a cashier refused your return?

1. How can you explain the reason for your return clearly?

2. What are good phrases to use when asking for a refund?

3. What should you say if you want to exchange an item instead of getting a refund?

4. How do you start the conversation when returning an item?

5. What can you do if the product is damaged but you lost the receipt?

6. What should you say if you are not satisfied with the product after using it once?

7. Do you think customers sometimes abuse return policies?

1. Interact Freely

Get ready for an engaging 10 minutes where you'll receive valuable feedback from your tutor regarding vocabulary, pronunciation and grammar mistakes

Rules

Be kind and respectful to everyone.

No flirting! If someone doesn’t want to share their social media or phone number, respect their choice.

Let everyone have a chance to speak.

Please avoid smoking or drinking while talking.

Keep your camera on at all times.

Note: If you break any of these rules, you may be banned

Marry K

Session Details

Oct. 09 Thu , 19:00

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Shopping Etiquette: Confident Item Returns

Business - B1-B2 | Intermediate Level

Description

Questions list

1. How do you decide whether to return an item or keep it?

2. Do you think returning things is easy in your country?

3. What would you do if a cashier refused your return?

1. How can you explain the reason for your return clearly?

2. What are good phrases to use when asking for a refund?

3. What should you say if you want to exchange an item instead of getting a refund?

4. How do you start the conversation when returning an item?

5. What can you do if the product is damaged but you lost the receipt?

6. What should you say if you are not satisfied with the product after using it once?

7. Do you think customers sometimes abuse return policies?

1. Interact Freely

Get ready for an engaging 10 minutes where you'll receive valuable feedback from your tutor regarding vocabulary, pronunciation and grammar mistakes

Rules

Session Details

Report course

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Shopping Etiquette: Confident Item Returns

Business - B1-B2 | Intermediate Level

Description

Questions list

1. How do you decide whether to return an item or keep it?

2. Do you think returning things is easy in your country?

3. What would you do if a cashier refused your return?

1. How can you explain the reason for your return clearly?

2. What are good phrases to use when asking for a refund?

3. What should you say if you want to exchange an item instead of getting a refund?

4. How do you start the conversation when returning an item?

5. What can you do if the product is damaged but you lost the receipt?

6. What should you say if you are not satisfied with the product after using it once?

7. Do you think customers sometimes abuse return policies?

1. Interact Freely

Get ready for an engaging 10 minutes where you'll receive valuable feedback from your tutor regarding vocabulary, pronunciation and grammar mistakes

Rules

Session Details

Report course

Share

Buy with points

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