Managing difficult conversations

Conversation - B2-C1 | Advance Level

4.9 $

Nov. 21 Fri , 10:00 USA

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Description

In this lesson, students learn how to manage conversations effectively — including how to start, maintain, and end discussions politely. They explore useful strategies like active listening, asking follow-up questions, and using conversational fillers to keep dialogue natural and engaging.

Session Activities

Question 1: When was the last time you had a difficult conversation?

Question 2: Why do some conversations become difficult?

Question 3: What helps you stay calm when someone disagrees with you?

Question 1: Why do you think some conversations are more difficult than others?

Question 2: What are the most common mistakes people make in difficult discussions?

Question 3: How can using empathy change the outcome of a tough conversation?

Question 4: Why is it important to stay calm even when the other person gets emotional?

Question 5: How can “I” statements help prevent conflict or defensiveness?

Question 6: What strategies have worked for you when resolving misunderstandings?

Question 7: How can cultural differences affect the way people handle difficult conversations?

Starting the conversation

“I’d like to talk about something that’s been on my mind.” / “Can we discuss something important?”

Expressing concerns calmly

“I’ve noticed that…” / “I feel concerned about…”

Showing empathy

“I understand this might be difficult to hear.” / “I can see your point.”