Dealing with Difficult Customers Professionally

Hameed J

Dealing with Difficult Customers Professionally

Business - B1-B2 | Intermediate Level

$

May. 21 Wed , 11:00 USA

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Description

In today’s session, we will:
Learn useful vocabulary and phrases for handling difficult customers.
Practise polite and professional responses in challenging situations.
Discuss personal experiences and strategies.
Build confidence in speaking about customer service.

Session Activities

Question 1: Have you ever worked in a job with customer service?

Question 2: What is a “difficult customer” to you?

Question 3: Can you think of a time when you received excellent customer service?

Question 1: What are some common types of difficult customers?

Question 2: How should you react if a customer starts shouting?

Question 3: What phrases can help calm down an angry customer?

Question 4: Why is it important to stay professional even when the customer is wrong?

Question 5: What would you do if you didn’t know how to solve a customer’s problem?

1. Useful Phrases for Handling Difficult Customers

Get ready for an engaging 10 minutes where you'll receive valuable feedback from your tutor regarding vocabulary, pronunciation and grammar mistakes

Rules

Be kind and respectful to everyone.

No flirting! If someone doesn’t want to share their social media or phone number, respect their choice.

Let everyone have a chance to speak.

Please avoid smoking or drinking while talking.

Keep your camera on at all times.

Note: If you break any of these rules, you may be banned