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Customer Experience: Making Every Interaction Count

Hameed J

Customer Experience: Making Every Interaction Count

Conversation - B2-C1 | Advance Level

Description

In this session, we will explore customer experience and why it is important for businesses. We will learn how good communication, friendly service, and solving problems quickly can make customers happy. By the end of the session, you will understand how businesses can create a positive experience for customers and why this matters.

Questions list

1. Have you ever had a great experience in a shop or restaurant? What happened?

2. What makes you happy when you buy something or use a service?

3. Have you ever had a bad customer experience? What was the problem?

1. What does customer experience mean?

2. Why is customer satisfaction important for businesses?

3. What are some ways businesses can improve their customer service?

4. How does good feedback help a business?

5. What should a business do when a customer makes a complaint?

6. Have you ever worked in a job where you had to help customers? What was it like?

7. How do online reviews and ratings affect a company’s customer experience?

8. What is one thing businesses can do to go the extra mile for customers?

1. You will have a few minutes to engage in an open interaction with your classmates, so feel free to talk about anything you like! And remember to be respectful and enjoy!

Get ready for an engaging 10 minutes where you'll receive valuable feedback from your tutor regarding vocabulary, pronunciation and grammar mistakes

Rules

Be kind and respectful to everyone.

No flirting! If someone doesn’t want to share their social media or phone number, respect their choice.

Let everyone have a chance to speak.

Please avoid smoking or drinking while talking.

Keep your camera on at all times.

Note: If you break any of these rules, you may be banned